Delivery, returns & privacy
Who we are
Well and Truly Stuck is run by Brian Morris, a sole trader based in the United Kingdom.
Address: 3 Sherbourne Drive, DE56 0FD
Email: info@wellandtrulystuck.co.uk
We aim to reply to all messages within 2 working days.
Delivery
All our items are made to order. We deliver to UK addresses only.
All orders placed Monday to Thursday are dispatched within 24 hours. Orders placed Friday to Sunday are dispatched on Monday. We don't work or post on bank holidays, so orders go out on the next working day. You will get a dispatch email once shipped.
Your postage options and prices are shown at checkout. If you selected the free Royal Mail 2nd Class postage option, please be aware that delivery can sometimes take 7–10 working (Mon–Fri) days.
If your order hasn't arrived after that time, email us with your order number and we'll help put it right.
Returns
Changed your mind? You can cancel your order for any reason within 14 days of receiving it. Email us to let us know, then send the item back within 14 days of telling us. Items should be unused and, as stickers are single use, still on their backing.
You pay the cost of returning the item. We'll refund the price you paid and your original standard postage within 14 days of getting it back, using your original payment method.
Personalised items can't be returned unless they're faulty, because they're made specially for you. This includes anything with your own wording, names or details, such as personalised signs and football shirts.
Faulty, damaged or wrong item? Email us within 30 days with your order number and a photo. We'll replace it or refund you, and cover the postage. None of this affects your legal rights.
Payments
Prices are in pounds sterling. Payments are processed securely by Stripe, and we never see or store your full card details.
Privacy
We (Brian Morris, trading as Well and Truly Stuck) are responsible for the personal details you give us.
What we collect: your name, delivery address, email address, phone number and order details.
Why: to take payment, send your order, contact you about it and keep the records the law requires. We rely on our contract with you and our legal duties to do this. We don't send marketing emails, and we never sell your details.
Who we share them with, only as needed: Stripe (payments), Royal Mail (delivery), Resend (order and dispatch emails) and Cloudflare (website hosting).
How long we keep them: order records are kept for 6 years for tax purposes, then deleted.
Cookies and visitor counts: we don't use tracking or advertising cookies. Your basket is saved in your own browser. We count visits using Cloudflare Web Analytics, which uses no cookies and doesn't identify you.
Your rights: you can ask to see, correct or delete the details we hold about you by emailing info@wellandtrulystuck.co.uk. If you're unhappy with how we've handled your details, you can complain to the Information Commissioner's Office at ico.org.uk.